Managed as a programme. Not a series of callouts.
One channel to log a fault. One point of dispatch. One record of what happened next.
A leaking tap in a library, a failed exit light in a depot, an air conditioner down in a ward. Individually minor. Collectively, the thing that consumes a facilities manager’s week.
We take the whole load. Faults are logged through a single channel, triaged against your urgency categories and dispatched centrally. Planned servicing runs to a schedule built from your asset register. And you get one account manager who knows your portfolio rather than a call centre reading it off a screen.
- Single point of contact for every site in the portfolio
- Priority attendance frameworks — 1 hour, 4 hours, 24 hours
- Directly employed trade and multi-skilled personnel
- Documented contractor onboarding through Cm3 — licensing, insurance, WHS systems
- Real-time work order status and asset history
- Response performance monitored by exception rather than reported after the fact
Knowing what you own, and what it is about to cost you
Every attendance captures condition data against the asset. Over a year that builds a picture of what is failing, what is costing you in repeat callouts, and what should be replaced rather than repaired again. Mechanical servicing, statutory testing and plant maintenance sit within the same record.
That reporting is what turns a maintenance budget into a capital plan — and it is the difference between a maintenance contractor and a facility management partner.
- Asset register development and condition assessment
- Mechanical and plant servicing
- Statutory compliance testing and certification
- Lifecycle costing and replacement forecasting
- Capital works recommendations from field data
What was due, what was done, what remains open
Scheduled servicing, compliance testing and cyclical programmes sequenced to reduce repeat attendance and disruption. We report against the schedule every month, without being asked.